Last updated: September 1, 2026
At Luna Bella Baby Shop, we are committed to providing reliable and efficient worldwide shipping for our wholesale customers. This Shipping Policy explains our shipping methods, costs, delivery times, and related information.
1. Shipping Coverage
We ship to over 50 countries worldwide, including Europe (UK, Germany, France, Italy, Spain, Netherlands, Belgium, Poland, Sweden, Norway, Denmark, Finland, Austria, Switzerland, Portugal, Greece, Ireland, and more), North America (US, Canada, Mexico), Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, Turkey), Southeast Asia (Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines), and other regions (Australia, New Zealand, South Africa, Egypt, Brazil, Argentina, and more).
If your country is not listed, please contact us to check shipping availability.
2. Shipping Methods
2.1 Express Shipping (Recommended for Samples & Small Orders)
- Carriers: DHL, FedEx, UPS, TNT, Aramex
- Delivery Time: 3-7 business days
- Tracking: Full tracking number provided
- Best for: Samples, small orders, urgent shipments
- Advantages: Fast delivery, door-to-door service, full tracking
2.2 Air Freight (Recommended for Medium Orders)
- Delivery Time: 5-10 business days (airport to airport)
- Tracking: Air waybill number provided
- Best for: Medium orders (50-500kg)
- Advantages: Faster than sea freight, cost-effective for medium volumes
2.3 Sea Freight (Recommended for Large Orders)
- Delivery Time: 20-40 business days (port to port)
- Tracking: Bill of lading number provided
- Best for: Large orders (500kg+ or full container)
- Advantages: Most cost-effective for large volumes, FCL/LCL options
2.4 Other Shipping Methods
- Rail Freight (available for certain destinations)
- Trucking (available for neighboring countries)
- Customer’s Forwarder (we can ship using your designated freight forwarder)
3. Shipping Costs
Shipping costs are calculated based on weight (actual vs. volumetric), volume, destination, shipping method, and order value. We provide detailed shipping quotes with every wholesale inquiry, including freight cost, fuel surcharge, origin handling fee, insurance (optional), and estimated delivery time.
We do not offer free shipping for wholesale orders. However, we may offer discounted shipping for large orders or regular customers.
4. Order Processing Time
- Sample Orders: 3-7 business days (in-stock items ship within 3 days)
- Bulk Orders: 15-25 business days after receipt of deposit and sample approval
- Quality Inspection: 1-2 days before shipment
- Rush Orders: Available for an additional fee (please contact us)
5. Delivery Time Estimates
| Shipping Method | Processing Time | Transit Time | Total Estimated Time |
|---|---|---|---|
| Express | 3-7 days | 3-7 days | 6-14 days |
| Air Freight | 15-25 days | 5-10 days | 20-35 days |
| Sea Freight | 15-25 days | 20-40 days | 35-65 days |
Note: Delivery times are estimates and may vary due to factors beyond our control.
6. Packaging
Standard Packaging: Polybag per piece with size labels and care instructions, standard export cartons (5-layer corrugated), with product name, quantity, size, color, gross weight, net weight, and carton dimensions marked.
Custom Packaging: Private label, custom tags, custom printed cartons, gift packaging, and eco-friendly packaging available for OEM/ODM orders.
7. Tracking and Notifications
Once your order ships, we will provide tracking number (express/air) or bill of lading (sea), carrier name and website, estimated delivery date, and shipping documents (commercial invoice, packing list, certificate of origin, etc.).
We will notify you at key stages: order confirmation, production start, production completion, quality inspection, shipment dispatch, and tracking information.
8. Factors Affecting Delivery
Delivery times may be affected by customs clearance delays, weather and natural disasters, holidays and peak seasons (especially Q4), labor strikes, transportation disruptions, political instability, pandemics, and carrier operational issues.
9. Customs, Duties, and Taxes
International orders may be subject to import duties, VAT/GST, customs processing fees, and other import charges. These charges are levied by the destination country and are the sole responsibility of the buyer.
We recommend checking with your local customs office to estimate potential charges before ordering. We provide standard customs documentation with every shipment, including commercial invoice, packing list, and certificate of origin (if requested).
10. Damaged or Lost Shipments
Damaged Shipments: If your shipment arrives damaged, document the damage with photos, notify us within 7 days, and we will assist in filing a damage claim with the carrier. We will arrange for replacement, repair, or refund at our discretion.
Lost Shipments: If your shipment is lost in transit, wait for the carrier’s investigation period (7-14 days for express), notify us, and we will file a lost shipment claim. If approved, we will reship or refund.
Insurance: We strongly recommend purchasing shipping insurance for all orders, especially high-value shipments. Insurance covers loss or damage at approximately 1-3% of declared value.
11. Large Orders and Container Shipping
For large orders, we offer Full Container Load (FCL) shipping: 20ft container (~25-30 CBM), 40ft container (~55-60 CBM), 40ft HQ container (~65-70 CBM). We also offer Less than Container Load (LCL) for orders that don’t fill a full container. We can provide container loading photos and videos, and optimize carton dimensions to maximize container utilization.
12. Shipping Questions
If you have any questions about shipping, please contact us:
- Email: alijinmachao@gmail.com
- Phone/WhatsApp: +86 13129341142
- Response Time: Within 24 business hours
We are happy to provide shipping quotes, answer questions about delivery times, and help you choose the best shipping method for your order.